The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP AG that targets business software requirements of midsize and large organizations in all industries and sectors.
SAP CRM functional Online Training:
Monster online training offers the best SAP CRM online training with the industry experts as their trainers. All the experienced certified tutors will share their experience, tips and tricks in the SAP CRM Online training course.
SAP CRM Functional online training course details:
SAP CRM Functional
SAP New Dimensional – CRM
Overview and Introduction to CRM
Introduction to Net Weaver
General SAP Transactions
Foundation Architecture of my SAP CRM
Overview of CRM server Technology and User Interface
Business Partners
Organizational Model
CRM Base Customizing
Territory Management
Product master
Business Transaction Processing
Activity Management
Partner Processing
CRM Base Customizing
Actions
Overview of Pricing in CRM
CRM Billing Overview
CRM Middleware
CRM Interaction Center Win Client
Interaction Center Overview
Architecture landscape
Win Client Profile & Configuring Components
Action Box and alert molder
Interaction center scripting
CRM Sales
Opportunity Management
Copy Control
Quotation and Order Management
Overview Contract Management
CRM Analytics
Introduction to BW
Activating CRM Business content
Introduction to analytics
Data Mining Work Bench
Analysis Process Designer (APD)
Customer analytics (data mining, CL TV)
Marketing analytics (planning, Target group selection, RFM analytics)
Marketing
Overview of marketing management in my SAP CRM
Marketing and campaign planning
Planning and performing marketing projects
Marketing Calendar
Personalized mail forms
Creating personalized e-mails
Business partner-controlled communication
Segmenting business partners
Marketing attributes
Segment Builder
Creating profiles and target groups
Lead Management
Campaign automation
External List Management
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